On the heels of Amazon Prime Day, one can’t help but think about how far e-Commerce has come. It’s now easier than ever for anyone to open a business – and that means competition for customers is at a fever pitch. As a result, we here at ModusLink have seen a major rise in subscription-based offerings as a way for clients to keep their customers on board.
At ModusLink, we like to fill in the gaps. We want to make sure that our clients are equipped with the right tools to offer their customers a flawless e-commerce experience. This means we have to have a strong understanding of their user experience and how it is affected by the optimization of the logistics process.
There’s an old song my dad used to listen to. It was performed by Bing Crosby and Peggy Lee, and it’s called “(I’d Like to Get You On A) Slow Boat to China.” If we’re being honest, it’s not my favorite song – a bit dated for my tastes, but it does bring back memories. The idea behind the song is that the boat ride to China would be an ideal spot for two people to fall in love – it’s about as long a trip as you could possibly imagine.
The Internet of Things (IoT) has been a hot topic for us here at ModusLink for awhile, as connectivity holds so much potential in the global supply chain industry. In a recent blog post, we noted that Gartner predicts 2016 will see 5.5 million new IoT devices every day, with a total of 6.4 billion used around the world. This represents an enormous amount of untapped opportunity in our industry to develop IoT fulfillment, customer service, or process solutions that can fundamentally change the way companies do business.
In previous blogs we wrote about the many opportunities in the Chinese market; these opportunities, however, also go hand in hand with at least as many challenges.
In today’s post, we’ll take a look at the differences between Tmall (domestic) and Tmall Global and help you determine which is right for your company.
Next week, on July 7th, I’m pleased to be presenting a webinar for all of you on how to maximize the revenue potential of Internet of Things (IoT) – connected devices in the supply chain.
We are thrilled to share the great news that ModusLink has been awarded a Gold Stevie® Award in the “Innovation of the Year – Business Service Industry” category of the 2016 American Business Awards, the premier business awards program in the United States. The award winners were celebrated during a gala event in New York on Monday, June 20th.
For a strong—and above all loyal— customer relationship, today’s organizations need to have an excellent customer engagement center staffed with highly trained, internationally oriented people who can effortlessly switch between customers’ preferred communication channels, whether it be website, telephone, Twitter or Facebook.
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