Value Unchained

Inbound Logistics Names ModusLink a Top 100 Logistics IT Provider

Inbound Logistics Names ModusLink a Top 100 Logistics IT Provider

Today we are thrilled to share the news that ModusLink has been recognized by leading supply chain publication Inbound Logistics as one of their Top 100 Logistics IT Providers for our Entitlement Management Solution.

Aftersales from Mobile Phones to Dishwashers

Aftersales from Mobile Phones to Dishwashers

Who’s up for a little experiment? Ask ten people in your life to describe the sales lifecycle, and see what they say. If they’re anything like folks I’ve asked in the past, the answer will be some version of “a company makes a product, gets it to the point of sale, and the consumer swipes their card or clicks to confirm the purchase.” Ask them if they’re sure that’s where the cycle ends – and a few of them may take a second and then remember the delivery component for online purchases. But chances are, none of the ten will take it beyond that. The perception is that the sale ends when product is in hand, and the payment has been processed.

Does Your Supply Chain Business Model Incorporate the Internet of Things?

Does Your Supply Chain Business Model Incorporate the Internet of Things?

When companies innovate, most focus on developing groundbreaking, new technologies or bringing products to market that address an emerging need or unique challenge. However, there’s room for innovation in companies’ business models, too. In fact, given the constant advances in technology today and our ever-competitive business landscape, companies can’t afford not to re-evaluate their business models.

opssummit

The 2016 Operations Summit Is Here!

Today marks the second day of the Operations Summit at the Duke Energy Convention Center in Cincinnati, Ohio. We’re looking forward to another day of meeting new faces, sitting in on innovative talks and, of course, networking with current and future partners, who make up some of the world’s best and brightest in the global omnichannel operations industry.

Financial Management Services (FMS)- Helping Startups To Enter The European E-Commerce Market

Financial Management Services (FMS): Helping Startups To Enter The European E-Commerce Market

Over the past decade, startups have risen to prominence, taking a great deal of market share from established markets filled with well-known players. GoPro, Fitbit, Tile and many more companies started as tiny companies with great ambitions, but have now grown out to be multimillion players in their respective industries across the globe.

Customer Engagement Center- A Journey Through The Years, Part 2

Customer Engagement Center: A Journey Through The Years, Part 2

In my last blog, I discussed how the customer service journey has changed through the years, from customer loyalty as the spearhead of companies’ agendas, through a phase of cost-cutting and the current state where social media is involved in our daily communications.

Serialization, Returns and The Black Market

Serialization, Returns and The Black Market

The serial number has been around since the birth of manufacturing. From the first time a craftsman started making more than just one-off products, the serial number has been a cost-effective and simple way of telling individual products, or batch runs apart. Today at ModusLink we continue to use serial numbers to help our global brand partners with everything from manufacturing and entitlement management, to repairs and returns – and even thwarting the black market.

Why the IoT is the Key to Efficiency in the Supply Chain

Why the IoT is the Key to Efficiency in the Supply Chain

We’ve all heard of the proliferation of the Internet of Things (IoT), but in reality, the IoT hasn’t even reached its peak yet. Gartner predicts 2016 will see 5.5 million new IoT devices every day, with a total of 6.4 billion used around the world. With so much connectivity comes untapped potential, especially in the supply chain and global logistics industry.

Sustainable Supply Chain Solutions with Speed- Can it be done?

Delivering Quality with Speed: Can it be done?

Today, I have the privilege of sitting on a panel at the 5th Annual Premier CIO Forum: Boston in Waltham, Massachusetts. In this session we will be discussing the concept of Agile, and the ability to – as well as the challenges involved with – balance the need to deliver quality with the need for speed, in our rapidly evolving global climate of e-commerce.

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