Back in May 2015 we announced that Tassimo had selected to partner with ModusLink to execute and manage its end-to-end e-Commerce operations throughout Europe. This included the countries of Austria, Denmark, France, Germany, Greece, Ireland, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland and the United Kingdom, as well as in Ukraine and Russia.
For those in the retail and B2C supply chain worlds, the holiday buying season is our time to shine with Black Friday, and the now more important than ever, Cyber Monday serving as the two biggest shopping days of the year. A massive amount of planning, practice and effort over the past year has to have been executed to make sure you are ready for the big days.
It may be a cliché, but it’s hard not to spend this time of the year thinking about the things for which you’re thankful. ModusLink is a unique company – we’ve been here for a long time, and are continuing to do great things with our customers day after day, month after month, and year after year.
Last week we held a grand opening ceremony for our new state-of-the-art E-Commerce Solution Center, located in Apeldoorn, Netherlands. Combined with our nearby facility in Venray, Netherlands, the two facilities stand as an e-commerce hub – one that clients can turn to for the latest in innovations and approaches that can make their businesses more efficient and less costly to run.
An important, yet often overlooked, part of handling a client’s e-commerce operations is call center management. If you’re going to sell products of any type, you need to have a strong call center organization backing you up that can answer any and all questions quickly and easily, helping fix consumers’ problems or guide them on the correct path to solving an issue.
For those of you who don’t know, ”Ahoj” means “Hello” in Slovak, the native tongue of the Czech Republic. For the past 10 years at ModusLink, we’ve been lucky enough to say Ahoj to some very valued colleagues and customers.
We’re excited to share that earlier today we officially opened our latest facility – a state-of-the-art e-commerce solutions center in Apeldoorn, Netherlands.
In today’s world of easily available online reviews and customer forums, perfecting the customer experience is more important than it ever has been in the past. If a customer is unhappy with your brand’s product or service quality and decides to tell the world about it, you no longer risk losing one customer – you risk losing brand clout.
After several years of experience in the transportation and logistics environment, joining ModusLink has opened the door for me to continue developing my career, skills and expertise. As a part of ModusLink I can now provide customers worldwide a total and complete solution for their supply chain needs, based on ModusLink’s experience and history of excellence.
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