Supply Chain Management Blog
Back in 1989 a group of French geographers known as RECLUS developed a geographical concept of an area stretching from North West England over The Netherlands, Belgium, Southern Germany, a very small part of Northern France and Switzerland up to Northern Italy. They called it banane bleue: the Blue Banana.
A major component of a successful business operation for both retailers and manufacturers lies within the returns process. As e-commerce orders continue to be shipped out at increasing rates day after day, it is important that your returns management processes are fully optimized to take on the brunt of whatever volume may come its way in the event of a product mishap – and a strong contact center will be instrumental to that process.
On Thursday, April 20th, I’ll be giving a presentation via webinar about what the future holds for those of us in the e-commerce and supply chain industries. My presentation, entitled “From Factories to the Future – A Story of Innovation in Manufacturing and Logistics” will explore the impacts of global mega-trends and the direct influence on the supply chain and e-commerce industries in 2017 and beyond.
In order to maintain a healthy and successful supply chain, proper inventory control must be the main component of your business operations. As many companies experience ebbs and flow with material suppliers and customer demands, maintaining control of your product inventory in real time will ultimately ensure that the business decisions that your company is forced to make on the fly are both educated and anticipated.
In the supply chain and logistics industry, exception management is often defined as a process that’s set up to capture information that sets outside the normal parameters of doing business – exceptions to the normal flow of your supply chain, from consumer purchase to packing and shipping to delivery on a customer’s doorstep. Any interruption, issue or unexpected change can be flagged under exception management processes so that a manager can intervene, see what the issue is, and immediately correct it.
The Internet of Things (IoT) is one of our favorite topics here at ModusLink, and we’ve worked to stay ahead of the pulse to help our innovative customers take full advantage of the opportunities it brings to the supply chain. These opportunities will only increase over the next few years, according to analyst firm Gartner – the number of total connected devices is predicted to reach 25 billion by 2020.
It is no secret that the entire retail landscape has endured some major changes over the last few years to accommodate the rapid proliferation of e-commerce. As direct-to-consumer order fulfillment has continued to evolve and consumers have fully developed their taste and expectations for instant gratification, retailers have had to depend heavily on their logistics and supply chain solution providers to make sure their operations are in line with their consumers’ expectations.
As we’ve discussed before in this space, there are endless business opportunities that will be created through the implementation of Internet of Things (IoT) technologies in every element of global business. Being able to quickly understand the various opportunities in front of you – and capitalize on them – will be critical to future success.
Often when people think of the words “contact center” they immediately think of a bank of cubes, featuring people wearing headsets, lined up and answering calls, texts and e-mails from irate consumers looking for help with a particular product. From the business side, it’s often not seen as valuable work – more of a “have to have” requirement of doing business.
Well, those views couldn’t be more outdated.
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