Supply Chain Management Blog

Connecting Consumers and Companies Through Warranty Management

Connecting Consumers and Companies Through Warranty Management

As we’ve discussed before in this space, there are endless business opportunities that will be created through the implementation of Internet of Things (IoT) technologies in every element of global business. Being able to quickly understand the various opportunities in front of you – and capitalize on them – will be critical to future success.

Customer Contact Center Information

The Customer Contact Center: More Than Just Answering Questions

Often when people think of the words “contact center” they immediately think of a bank of cubes, featuring people wearing headsets, lined up and answering calls, texts and e-mails from irate consumers looking for help with a particular product. From the business side, it’s often not seen as valuable work – more of a “have to have” requirement of doing business.

Well, those views couldn’t be more outdated.

High Performance Fulfillment: The Only Way to Meet Customer Demand

High Performance Fulfillment: The Only Way to Meet Customer Demand

Fast shipping and speedy delivery have become consumer expectations for shopping online; faster shipping is no longer considered a benefit or a perk. E-commerce consumers expect their purchases to be shipped immediately after purchase and delivered not long afterward. In addition, if a consumer’s experience is unpleasant, or if what was purchased doesn’t arrive as scheduled and in perfect condition, the consumer could soon be shopping elsewhere.

ModusLink Wins a Gold Stevie in the 2017 Awards for Sales & Customer Service

We are excited to share the great news that ModusLink has been named the Gold Stevie® Award winner in the “Front-Line Customer Service Team of the Year – Business Services Industries” category of the 2017 Awards for Sales & Customer Service, the world’s top honors for customer service, contact center, business development and sales professionals. The awards were presented during a gala banquet on Friday, February 24 at Caesars Palace in Las Vegas, Nevada, with more than 650 executives from around the world in attendance.

Getting Smart at the Warranty Chain Management Conference

If you’ve been following the ModusLink blog regularly, you know one of the topics we are most passionate about is how the Internet of Things (IoT) and smart devices will revolutionize the supply chain as we know it. According to analyst firm Gartner, an estimated 37 billion new “things” will have joined the Internet by 2020. This new era of smart and connected devices will transform how consumers interact with devices and brands, and how companies interact with consumers.

A Very Omni-Channel Holiday Season

By most accounts, it was another successful holiday season for both physical and online retailers, as consumers spent 16 percent more on holiday purchases in 2016. While overall spending continued to rise, there was an interesting statistic showing up in the post-holiday season analysis that retailers of all sorts should pay attention to: “almost 70 percent of total holiday related expenditures occurred in stores with both a physical and an online presence.”

Brno Round Table – Supporting Our Local Economies on a Global Scale

For over ten years, ModusLink’s Solution Center in Brno, Czech Republic has been providing customers with a wide range of critical supply chain capabilities in the consumer packaged goods, medical device and technology industries – even providing the facility with some major upgrades and reservations as it reached its ten year anniversary in April 2015.

The Three Keys of Packaging

Packaging plays an important role in how consumers view products and brands. As you can imagine, a lot of resources go into making sure the package properly conveys the brand messaging. Time, effort, market research and testing are needed to correctly identify the right materials and color schemes to make today’s packaging an extension of the overall consumer experience.

Globalization and Finances – Managing Your Expansion Plan

Whether your business is based in the Americas, Asia or the most remote location somewhere in Europe, global expansion is usually a sign of your business doing well. Your customer base has grown and your product is in high demand in areas you have not been able to reach yet.

Join Our Newsletter

Subscribe today and get the latest in Supply Chain, Logistics and eComm from our thought leaders