Supply Chain Management Blog

Contact Center Conundrum- The Ins and Outs of Outsourcing

Contact Center Conundrum: The Ins and Outs of Outsourcing

The contact center is a critical component to every business. After all, it is as close to a face-to-face interaction a customer will have with a company outside of an in-store purchase, and any poor experience could have your customer walking away for good. Despite the importance placed on the contact center, managers are constantly pressured to cut costs in this area.

Global business

How Well Do You Know a Foreign Market?

How well do you know China? Or any other geographic market that’s outside of your own country? Chances are the answer for a majority of companies will be “not that well.” Despite that, we’ve seen many companies still hold to the belief that all they need to do to be successful in China is to translate their materials and website and make sure there’s a proper currency exchange set up.

Ecommerce

eCommerce: The New Frontier for Manufacturers

My colleagues and I will soon be headed to Frankfurt, Germany to attend eCommerce for Manufacturers: Online B2B & B2B2C Practices on behalf of ModusLink, and I’ve been asked to present on how strengthening online customer relationships optimizes supply chain management. My session, “B2B & B2C eCommerce: Optimal Supply Chain Management Starts with the Online Customer,” takes place on January 17th at 11:45 am CET.

Health & Beauty Online Shopping

The Importance of Reverse Logistics to the Health and Beauty Market

Returns can happen for any reason: because something didn’t fit; because people received duplicates of something; because people didn’t like something – or because a product was damaged. There are several reasons why something could be returned – but whatever the reason, companies need to be set up to quickly and efficiently receive these returns and either ship out new goods or process a refund/store credit.

Brand Management

Four Brand Management Resolutions for 2017

We frequently stress the importance of delivering exceptional customer experiences; after all, it’s the core of every business and what ultimately drives long-term customer loyalty revenue. Given the shift in the buying process in which customers are now more educated about a product before they even buy, and the fact that they are able to receive a product in a day or less, consumer expectations are at an all-time high. If those expectations are not met or exceeded, your brand will suffer.

2016 & 2017

Supply Chain Status Check: Getting Ready For The New Year

2016 has most certainly been another banner year for us here at ModusLink. With a series of award wins for everything from our solution offerings to our sustainability initiatives, as well as the addition of new, groundbreaking customers like Tile and COBI, our entire team here at ModusLink did their part to truly move the needle while tapping into our most innovative channels.

Online Sales Tax

Recognizing Tax Differences When Going Global

One of the top items on any successful company’s wish list heading into 2017 is to grow and expand their business. For many companies, this means expanding sales into other geographies. While the benefits of opening your company up to sell in other parts of the world have been discussed time and time again – one thing that’s often overlooked is just how much preparation should go into doing this correctly.

Smartphone Aftersales

Tackling the Smartphone Shortage with Returns Management

Smartphones are always a big-ticket item, especially around the holidays. As such, carriers need to make sure they have a strong supply chain in place to meet demand and accurately forecast for high peak seasons. Unfortunately, that doesn’t always happen.

Happy Holidays 2016

Wishing You A Happy Holidays

Happy Holidays, Felices Fiestas, 幸せな休日!

When you work in as many countries as we do, you learn to say “happy holidays” in quite a few different languages.

With winter vacation and the holidays about to begin, we wanted to take a moment to wish all of you – employees, customers, partners, friends, family and other readers the happiest and safest holiday season possible.

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