In today’s business world, more and more companies are starting to look at business process outsourcing as far more than simply having an accounting firm do the books, a call center company handle support and a PR firm handle the media.
Whether you’re selling to businesses or to consumers, you’re dealing with super-high expectations for the purchasing and delivery of products. The Amazon effect has raised everyone’s expectations about when products should arrive at your doorstep or at the front door of your business.
Appliances – whether they are big or small – have always presented a certain amount of challenges when it comes to handling their supply chain operations. As they vary in size and components, strict processes need to be implemented when it comes to the assembly, shipping and potential disassembly of these beloved household goods in the warehouse.
The last time you ordered something on Amazon Prime, I’m guessing you came away satisfied. For the most part, they’ve got it down to a science: click a button, and the item you want shows up at your doorstep a few days later. It’s that consistency and reliability that helped Amazon build one of the most recognizable retail brands in the world.
On the heels of Amazon Prime Day, one can’t help but think about how far e-Commerce has come. It’s now easier than ever for anyone to open a business – and that means competition for customers is at a fever pitch. As a result, we here at ModusLink have seen a major rise in subscription-based offerings as a way for clients to keep their customers on board.
At ModusLink, we like to fill in the gaps. We want to make sure that our clients are equipped with the right tools to offer their customers a flawless e-commerce experience. This means we have to have a strong understanding of their user experience and how it is affected by the optimization of the logistics process.
There’s an old song my dad used to listen to. It was performed by Bing Crosby and Peggy Lee, and it’s called “(I’d Like to Get You On A) Slow Boat to China.” If we’re being honest, it’s not my favorite song – a bit dated for my tastes, but it does bring back memories. The idea behind the song is that the boat ride to China would be an ideal spot for two people to fall in love – it’s about as long a trip as you could possibly imagine.
The Internet of Things (IoT) has been a hot topic for us here at ModusLink for awhile, as connectivity holds so much potential in the global supply chain industry. In a recent blog post, we noted that Gartner predicts 2016 will see 5.5 million new IoT devices every day, with a total of 6.4 billion used around the world. This represents an enormous amount of untapped opportunity in our industry to develop IoT fulfillment, customer service, or process solutions that can fundamentally change the way companies do business.
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