Global Mapping Data And Location Provider
Front-Line Customer Service Team Recognition
Global mapping data and location provider needed a dedicated support teams stationed around the world, connecting with consumers by focusing on first-time resolution efforts to build customer loyalty, while simultaneously preserving or increasing sales to reduce returns and cancellations.
Global Mapping Data And Location Provider's needs
- Global support and data-driven analysis
ModusLink was able to provide its clients a completely integrated solution that covers the entire customer lifecycle.
Strong customer service is built upon mutual trust, product understanding and a dedication to solving the customer’s problem the first time.