Reverse Logistics
Simplify your returns process. We manage it end-to-end— including receipt, RMA, sorting, triage, credit processing, and ultimate disposition of the returned product.
Our capabilities at a glance:
- Returns receipt
- Credit processing
- Return product review and triage
- Return product refurbishing
- Recycling
- RMA management
- Reporting
Adapt efficiently with our modular, global system.
We combine existing and new supply chain solutions to give you actionable insight into your reverse supply chain. This leads to reduced costs and increased customer service and satisfaction levels.
Benefit
Overview
Integrate Your Supply Chain
Eliminate costly handoffs and speed inventory processing. Our infrastructure, technology, and expertise give you a highly streamlined way to manage your reverse logistics operations.
Get Actionable Information
With more insight into the reverse supply chain and why products are returned, you’ll be able to improve a product, modify its marketing and sales, and discover defective parts more quickly.
Recover and Repair
If there is no issue with the returned product, it can be repackaged and resold. Broken-but-fixable products can be sent to a licensed repair center to be repaired and returned to the customer.
Recycle
Each return is registered and tracked within our online tool, giving you a real-time look into what is being returned. You’ll see the when, what, and why of the ultimate customer resolution.
Identify Patterns and Reduce Returns
Identifying recurring issues can reduce the amount of products being returned. We’ll help you identify patterns that can be corrected for future product versioning.
End-to-End Global eCommerce
We know you have a lot of questions.Fill out the form so we can start planning your growth with no strings attached.
Call us: 1.888.238.1744
Corporate Headquarters:
ModusLink Corporation
1601 Trapelo Road, Suite 170
Waltham, MA 02451