Order Management

From multi-channel to omnichannel and even cross-channel models, sales and ordering has gotten more complex. We can help you streamline and coordinate your orders across all these channels.

Our capabilities at a glance:

  • Omnichannel order collection
  • Globally integrated order processing
  • Inventory and payment synchronization
  • Order modifications and cancellations
  • Fulfillment routing
  • Online access to order management tools
  • Customization and subscription integration

Always-on Omnichannel Processing

With multilingual call centers and integrated online services, your customers can place orders how and when they want. We integrate customer and order data to give you insights and protect their privacy.

Benefit

Overview

Enjoy Privacy Protection

With PII-certified processes and industry-leading applications, we help you protect your customer’s information. All customer data is encrypted and can be removed or anonymized as necessary to satisfy emerging global standards.

Enhance Global Reach

Our regionally located 24/7 call centers are available to take orders in a comprehensive array of languages. Our flexible call center staff are trained to match your requirements for handling customer service calls.

Expand Payment Methods

We support both standard credit card and bank transactions as well as purchase order transactions. Service your consumer and business customers with one, unified order system.

Optimize Analytics and Reporting

With virtually every kind of standard report and custom BI report available, you have all the tools you need to track and report your global sales.