Be ready for new markets and more customers.
Explore SolutionsModusLink® is a leading end-to-end global supply chain solutions and eCommerce provider. Our services break through efficiency barriers, meet the constantly shifting demands of your customers, and help you expand your borders.
Comprehensive supply chain solutions that add efficiency and visibility
We’ll optimize every aspect of your supply chain so you can anticipate growth, streamline costs, increase revenue, and build brand loyalty as you bring your product to market.
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eCommerce solutions that unlock your profit potential
Our eCommerce tools and services connect you to hundreds of global marketplaces—focusing on the most profitable areas to grow your revenue and tapping into the growth potential of millions of customers.
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Financial management services that speed your global expansion
We’ll help you solve the global complexities that slow your speed to new markets and sap your resources. Our proven business systems simplify everything from multi-currency payment processing to worldwide regulatory requirements.
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Global Contact and Call Centers that optimize customer experience and grow loyalty
Our Global Contact and Call Center team responds around the clock, in the language of both your customers and your brand. They make every exchange a profitable one. Our industry-leading first call resolution rates prove it.
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These are just a sampling of our satisfied clients.
Extend your borders.
Increase your profits.
It’s time to expand your business while making sure it functions seamlessly. Drive growth while you reduce operational costs. Optimize your internal processes to make every customer experience effortless. Extend your borders without stretching your resources.
ModusLink supply chain and eCommerce solutions help you develop more efficient, secure, and compliant solutions so you can anticipate needs, implement plans, and go to market faster—no matter where that market is or how often conditions change.
End-to-End Global Supply Chain and eCommerce
We design and implement a custom eComm solution for your business.
We offer tiered support that includes setup, training, and complete daily store or partial management, depending on your team’s needs.
We seamlessly integrate each systematic solution with global marketplaces, warehousing, payment services, customer/ technical support, and fulfillment.
Your customer places an order on your site or with their favorite online retailer.
Our systems process the transaction. We tackle unique transaction details, including country payment challenges, compliance, and reporting and route orders to the correct globally located distribution center for fulfillment.
We streamline end-to-end with global warehouses. Our solution centers assemble, kit, and package orders to meet client needs all over the world.
Our systems track inventory. We keep things up to speed in your system, our system, and online.
We ship out and track the global order. We integrate with all major national and international shipping providers, always targeting the right balance of service level and price. We provide you and your customer up-to-the-second tracking information.
The order delivers on time and in full. Our systems notify all interested parties.
Our support representatives communicate in the format your customers prefer—including phone, email, and live chat.
We keep small issues from becoming larger ones and use our brand and product expertise to build customer trust and loyalty.
Process returns quickly through dynamic, multilingual self-service capabilities (FAQ, order confirmation, notification, and update).
Build satisfaction and drive repeat business by accommodating the complete scope of returns handling processes—including advanced replacement, swap, ship only, and DOA.