Value Unchained

Potential Pitfalls in Your Supply Chain

4 Potential Pitfalls In Your Supply Chain—And How To Protect Against Them

We’ve all heard the horror stories – unexpected breakdowns somewhere along the supply chain that lead to missed deadlines, adjusted schedules and consumers that ultimately aren’t able to purchase your product.

Customer Support in eCommerce

The Criticality of Understanding The Customer Journey: Customer Support in eCommerce

In today’s mature eCommerce world, consumers have multiple choices for where, when and how to buy their goods. The availability of what they want on the Internet has become a given, a commodity. If you search for it, you will find it, and will be able to buy it.

Real Time Visibility into the Supply Chain – Welcome to the Future

It is an exciting time for the supply chain industry.

Technology is making advances possible in all areas of the supply chain, from tools that make it easier for drivers to confirm what they’re delivering and when they drop it off, to improved assembly and distribution technologies that make the back-end of the supply chain much more efficient and cost-effective.

Compliance and the Workplace

Compliance and the Workplace

With the recent Target data security breach, there have been some fascinating articles written on the forensics of exactly how the biggest hack in retail history occurred. Even with the alleged revelations that alerts and notifications were raised prior to the actual breach occurring, it begs the question – how could this have possibly occurred?


Partnering with the Cloud

The Cloud. Everyone knows what the Cloud is right? It’s cost effective. It’s reliable. It’s scalable. It’s secure. It’s global. It’s all of these things. It’s none of these things. Here’s what the Cloud is – it’s an extension of your business and as with all things, for every action there is an equal and opposite reaction.


SEPA is Coming to Town – Are You Ready?

SEPA, the so-called Single Euro Payments Area, is a combined effort of the EU governments, the European Commission and the European Central Bank to create one integrated payments market across Europe for all organizations or individuals making or receiving payments.


Losing Dimensional Weight in the Supply Chain

I have held previous positions where there was a separation between packaging engineering and logistics. “We design what the customer wants, then it becomes logistics’ responsibility to calculate and figure out the method and costs for moving it around.” Over the past year at ModusLink I have had several dimensional weight projects come across my desk that show how these two disciplines are so clearly interrelated.


More Than Just Payments: Financial Complexity in Global eCommerce

While developed markets continue to command a significant share of global online retail sales, they show signs of saturation. To find new growth avenues, online merchants should consider looking beyond their domestic and developed markets.


ModusLink Takes EICC Leadership Role

ModusLink’s collaboration with the EICC (Electronics Industry Citizenship Coalition) continues to provide valuable, measurable and visible results. Our partnership with the industry’s top global electronics companies ensure that the minimum criteria are defined, but that we work to continually improve efforts to use natural resources providing safe and healthy working conditions.