Supply Chain Management Blog

Why the Proper Management of Inventory Control is Critical to a Healthy Supply Chain

Why the Proper Management of Inventory Control is Critical to a Healthy Supply Chain

In order to maintain a healthy and successful supply chain, proper inventory control must be the main component of your business operations. As many companies experience ebbs and flow with material suppliers and customer demands, maintaining control of your product inventory in real time will ultimately ensure that the business decisions that your company is forced to make on the fly are both educated and anticipated.

Better Customer Service (and More) Through Exception Management

Better Customer Service (and More) Through Exception Management

In the supply chain and logistics industry, exception management is often defined as a process that’s set up to capture information that sets outside the normal parameters of doing business – exceptions to the normal flow of your supply chain, from consumer purchase to packing and shipping to delivery on a customer’s doorstep. Any interruption, issue or unexpected change can be flagged under exception management processes so that a manager can intervene, see what the issue is, and immediately correct it.

The Smart Supply Chain: Bridging the Gap between Connectivity and Value

The Smart Supply Chain: Bridging the Gap between Connectivity and Value

The Internet of Things (IoT) is one of our favorite topics here at ModusLink, and we’ve worked to stay ahead of the pulse to help our innovative customers take full advantage of the opportunities it brings to the supply chain. These opportunities will only increase over the next few years, according to analyst firm Gartner – the number of total connected devices is predicted to reach 25 billion by 2020.

E-Commerce Reshaping the Face of Logistics

E-Commerce Reshaping the Face of Logistics

It is no secret that the entire retail landscape has endured some major changes over the last few years to accommodate the rapid proliferation of e-commerce. As direct-to-consumer order fulfillment has continued to evolve and consumers have fully developed their taste and expectations for instant gratification, retailers have had to depend heavily on their logistics and supply chain solution providers to make sure their operations are in line with their consumers’ expectations.

Connecting Consumers and Companies Through Warranty Management

Connecting Consumers and Companies Through Warranty Management

As we’ve discussed before in this space, there are endless business opportunities that will be created through the implementation of Internet of Things (IoT) technologies in every element of global business. Being able to quickly understand the various opportunities in front of you – and capitalize on them – will be critical to future success.

Customer Contact Center Information

The Customer Contact Center: More Than Just Answering Questions

Often when people think of the words “contact center” they immediately think of a bank of cubes, featuring people wearing headsets, lined up and answering calls, texts and e-mails from irate consumers looking for help with a particular product. From the business side, it’s often not seen as valuable work – more of a “have to have” requirement of doing business.

Well, those views couldn’t be more outdated.

High Performance Fulfillment: The Only Way to Meet Customer Demand

High Performance Fulfillment: The Only Way to Meet Customer Demand

Fast shipping and speedy delivery have become consumer expectations for shopping online; faster shipping is no longer considered a benefit or a perk. E-commerce consumers expect their purchases to be shipped immediately after purchase and delivered not long afterward. In addition, if a consumer’s experience is unpleasant, or if what was purchased doesn’t arrive as scheduled and in perfect condition, the consumer could soon be shopping elsewhere.

ModusLink Wins a Gold Stevie in the 2017 Awards for Sales & Customer Service

We are excited to share the great news that ModusLink has been named the Gold Stevie® Award winner in the “Front-Line Customer Service Team of the Year – Business Services Industries” category of the 2017 Awards for Sales & Customer Service, the world’s top honors for customer service, contact center, business development and sales professionals. The awards were presented during a gala banquet on Friday, February 24 at Caesars Palace in Las Vegas, Nevada, with more than 650 executives from around the world in attendance.

Getting Smart at the Warranty Chain Management Conference

If you’ve been following the ModusLink blog regularly, you know one of the topics we are most passionate about is how the Internet of Things (IoT) and smart devices will revolutionize the supply chain as we know it. According to analyst firm Gartner, an estimated 37 billion new “things” will have joined the Internet by 2020. This new era of smart and connected devices will transform how consumers interact with devices and brands, and how companies interact with consumers.

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