Client Management Specialist

General Description

To solidify business relationships and develop professional rapport with the existing major customers. Act as a main interface between customers and internal cross functional team to optimize the best business practice. To work closely with Team Lead or Business Manager to give periodic review and evaluation of present accounts.

Job Responsibilities

• Responsible for day-to-day coordination of all aspects of Client’s business requirement ensuring consistent and good service level are delivered to clients.
• Provide customer service support by corresponding to attend client’s enquiries and requirement on order information/status, quotation, shipping, etc with emphasis on accuracy and timeliness.
• Advising client on delivery schedule and inventory availability.
• Follow up closely to ensure resolution of all problems and issues from Clients.
• Work closely with all cross-functional teams to ensure clients’ operational requirements are met and/or manage client expectations.
• Initiate continuous processes improvement.
• Provide business reports to Management and client on a weekly/monthly basis.
• Might need to participate in Demand planning with the client if the situation calls for.

Job Requirements

• Minimum Diploma in Business or equivalent.
• 1 year of working experience in order management or customer service.
• Experience in supply chain, logistics and manufacturing preferred.
• Excellent time management and interpersonal relationships at all levels, cross-functional.
• Strong analytical and problem-solving skills, good negotiation.
• Good verbal and written communication skills.
• Strong team player. Ability to multi-task and takes strong ownership in task.
• Ability to work with huge data accurately. Attention to details.