Account Administrator

WE ARE LOOKING FOR AN ACCOUNT ADMINISTRATOR (Customer Service Specialist)

We are looking for a new colleague to join our Business Desk team in Brno on a part-time basis (6–7 hours per day).
If you enjoy administrative work, communication, and making sure things run smoothly, this role may be a great fit for you.

What will you be responsible for?

• Handling customer complaints and creating RMA cases

• Coordinating repairs with the repair center and monitoring timely return to the reseller

• Communicating within our internal system with the call center, client, repair center, and the client’s logistics partner

• Communicating with the reseller using predefined email templates

What do we expect from you?

• Previous administrative experience (an advantage, not a must)

• Good command of English – especially written (used daily)

• Proficiency in MS Office (Excel, Outlook)

• Accuracy, reliability, and the ability to work independently

What we offer:

• Home office every Thursday and Friday

• Flexible working hours with a fixed core time from 9 a.m. to 3 p.m.

• Supportive colleagues and thorough onboarding

• A meaningful role — you will be a key link between our client, resellers, and service partners

Who is the ideal candidate?

• Someone looking for a stable part-time role

• An organized, detail-oriented person who enjoys administrative tasks

• Someone comfortable working in an international environment and writing in English daily