Supply Chain Management Blog
Here at ModusLink, we take corporate social responsibility and sustainability very seriously. Over the last few years, we’ve instituted a number of processes like our 4-D methodology for assessing new and existing supply chain operations and our sustainable packaging initiatives.
One of the biggest stories of Fall 2016 was the Samsung Galaxy Note 7 recall. While the company is just now starting to move past that massive product and public relations disaster with the release of new devices, it remains an example of some of the enormous logistics challenges that can present themselves without warning.
Returns can happen for any reason: because something didn’t fit; because people received duplicates of something; because people didn’t like something – or because a product was damaged. There are several reasons why something could be returned – but whatever the reason, companies need to be set up to quickly and efficiently receive these returns and either ship out new goods or process a refund/store credit.
The serial number has been around since the birth of manufacturing. From the first time a craftsman started making more than just one-off products, the serial number has been a cost-effective and simple way of telling individual products, or batch runs apart. Today at ModusLink we continue to use serial numbers to help our global brand partners with everything from manufacturing and entitlement management, to repairs and returns – and even thwarting the black market.
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