Returns Management Simplified
Our returns management solutions simplify the returns process for retailers and manufacturers that want to improve service parts management and the value of returned assets. We manage the end-to-end process, including receipt, RMA, sorting, triage, credit processing and ultimate disposition of the returned product. We help ensure your customers have a positive and easy-to-maneuver returns experience. By leveraging our globally integrated supply chain infrastructure, technology and operating expertise, we’ve streamlined returns management operations. Our efficient system eliminates costly handoffs and decreases inventory processing time, leading to an increase in value recovery.
The ModusLink Advantage:
- Reverse Logistics. We manage customer collections, swaps, and advance replacements; facilitate returns and reporting; manage returns exceptions; and link to financial transactions as required.
- Triage Services. We determine the best disposition method upon receipt, from sending the product back to forward inventory, or on to be repaired, refurbished, dispositioned, recycled or liquidated.
- Online Returns. Our scalable Web solution for online returns management provides customers and channel partners with a multilingual website for processing and tracking the full scope of returns activity, including self-service returns validation and authorization linked to reverse logistics carriers.
- Integrated Returns, Repair and Recovery Services. We offer a turnkey post-sale solution that integrates returns, decades of consumer electronics repair experience and value recovery intelligence to maximize the value of returned and excess inventory.
- Customer Care. Through our contact center we provide real-time support, troubleshooting and returns management administration. Our clients can proactively address the reasons for a return, resolve customer dissatisfaction and manage the Returns Management Authorization (RMA) process.
- Service Parts Management. Combining the above reverse logistics, triage, repair and fulfillment services with our robust service parts planning capability delivers high customer performance at an efficient operational cost.