Global Mapping Data And Location Provider

Front-Line Customer Service Team Recognition

Need for dedicated support teams stationed around the world, connecting with consumers by focusing on first-time resolution efforts to build customer loyalty, while simultaneously preserving or increasing sales to reduce returns and cancellations.

Global Mapping Data And Location Provider's needs

  • Global support and data-driven analysis

The results

ModusLink was able to provide its clients a completely integrated solution that covers the entire customer lifecycle.

Strong customer service is built upon mutual trust, product understanding and a dedication to solving the customer’s problem the first time.