Computing & Storage
As consumers’ needs change and product complexity continues to grow, manufacturers must support multiple product form factors and a variety of localized configurations across consumer, business and government channels. ModusLink delivers a competitive advantage to our clients across the extended computing supply chain.
Computing Supply Chain Management
- Optimized Inbound Component Supply into Manufacturing – With operations located close to key EMS and ODM providers, we streamline sourcing and inbound supply of media, packaging, cables, power supplies and hardware accessories.
- Secure Software and Intellectual Property Protection – As one of the largest global Microsoft® Authorized Replicators, you can trust us to manage the supply of software and related products, while protecting valuable intellectual property assets.
- Secure Warehousing and Multichannel Distribution Operations – Our warehouse and fulfillment centers are strategically located in 10 countries that offer distribution to distributor, retail, business-to-business and end-user channels.
- Returns Management and Screening – We receive customer returns, manage exceptions and accelerate the triage, repair and recovery processes to improve the customer experience and value recovered from returns.
- Accessories, Spare and Replacement Parts Management – We manage inventory to meet customer-promised service levels, sourcing new parts from authorized secondary markets and yield from returned products. We also manage last-time buys and balance inventory in cooperation with OEMs.
- Value Recovery. We maximize recovery from returned, excess and trade-in products across multiple channels, while protecting brand and intellectual property assets.
E-Business and the Customer Experience
- Customer Contact and Loyalty Programs – We improve the customer experience with high-value customer contact interactions and reliable promotional programs.
- Entitlement Management – We create added revenue streams by providing additional software and application options to customers.
As a trusted partner in the industry since the early 1980s, our portfolio of services help leading brands successfully meet the unique challenges of servicing today’s consumers.”
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