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ModusLink to Share Insights for Maximizing Revenue through Smart Warranty Management
Webinar to be Held on March 23, 2017 at 1:00 pm EST
WALTHAM, Mass. — March 21, 2016 — ModusLink Global Solutions™ Inc. (NASDAQ: MLNK), a global, omni-channel technology and fulfillment provider, announced it will host a webinar aimed at helping companies maximize the revenue potential of IoT-connected devices via smart warranty and service management.
As IoT and smart devices continue to gain popularity at a remarkable rate, companies and manufacturers should learn quickly to capitalize on the 6.4 billion IoT devices now in use. New opportunities are emerging for these organizations to deliver exceptional customer service while improving the bottom line.
During this webinar, ModusLink CIO Neil Hampshire will outline the technology advances that are transforming warranty and service processes and how organizations can leverage this technology to make a step change in item registration, warranty options and service capabilities. He will also discuss how predictive analytics on data from connected devices can be used to proactively support, maintain and repair products without interrupting customer use, allowing for a level of seamless customer support that drives customer loyalty, value and long-term revenue. In addition Hampshire will share critical device and usage insights that can transform product development and innovation, citing specific use cases to demonstrate how companies can leverage IoT to take their warranty and support initiatives to the next level.
Participants of the webinar will learn the following:
- The changes in technology that are enabling this transformation
- How equipment manufacturers and consumer product companies need to be thinking about warranty and service
- How device and warranty registration is a fundamental building block to new business models
- How to leverage IoT data to create and enhance revenue streams and assessment of warranty liabilities
- How to effectively use real-time analytics to trigger key actions in the monitoring and maintenance of users’ devices – i.e., automated calls to technicians, automatic shipment of replacement devices
- Best practices in automating the replenishment process through customer usage data to support increased ordering and customer loyalty
The webinar will be taking place on Thursday, March 23, 2017 at 1:00 pm EST and those interested can sign up here.
Who: Neil Hampshire, Chief Information Officer, ModusLink
What: Smart Warranties Webinar: From Warranty Registration to Building a Revenue Pipeline
When: March 23, 2017 at 1:00 pm EST
Contact: Tweet to us @ModusLink
About ModusLink Global Solutions
ModusLink Corporation, a wholly owned subsidiary of ModusLink Global Solutions Inc. (NASDAQ: MLNK), is a global, omni-channel technology and fulfillment provider that gives clients real-time visibility into their end-to-end supply and demand chain operations, with expertise and facilities worldwide to manage forward and reverse logistics. The company’s operations are supported by more than 20 sites across North America, Europe and the Asia/Pacific region. For more information, please visit www.moduslink.com and http://www.moduslink.com/blog/, the blog for supply chain professionals.
ModusLink, ModusLink Global Solutions and the ModusLink Logo are trademarks of ModusLink Corporation. All other company names and product names may be trademarks of their respective owners.