ModusLink Wins a Gold Stevie in the 2017 Awards for Sales & Customer Service
We are excited to share the great news that ModusLink has been named the Gold Stevie® Award winner in the “Front-Line Customer Service Team of the Year – Business Services Industries” category of the 2017 Awards for Sales & Customer Service, the world’s top honors for customer service, contact center, business development and sales professionals. The awards were presented during a gala banquet on Friday, February 24 at Caesars Palace in Las Vegas, Nevada, with more than 650 executives from around the world in attendance.
With more than 2,300 nominations from organizations of all sizes, stretching across many industries, over 75 specialized judges determined the efforts of our dedicated customer support teams were at the top of the pack.
As our customers continue to shift their business models and introduce new and innovative product offerings for their end users, our customer support centers have continued to evolve alongside them. When our clients need customer support services for new products, we take the time to make our team experts on that product, rather than simply hand them a script to read.
By providing proper education and resources to our support team members, all users that reach our global network of contact centers with a question or complaint will always have a knowledgeable person on the other end that is fully capable of following through on any request the first time around – helping to solve the problem instead of escalating it to another team member.
Receiving this Gold Stevie® Award for Sales & Customer Service is due to the strength of our amazing customer support teams here at ModusLink as we continue to dedicate our time and effort to providing innovative, integrated solutions for our customers – including unparalleled product understanding, always-on global support and data-driven analysis capabilities that cover the entire customer lifecycle.
Interested in learning more about our contact center capabilities? Click here for more information.
Congratulations to all of this year’s 2017 Stevie® Awards for Sales & Customer Service winners!
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