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Getting Smart at the Warranty Chain Management Conference


If you’ve been following the ModusLink blog regularly, you know one of the topics we are most passionate about is how the Internet of Things (IoT) and smart devices will revolutionize the supply chain as we know it. According to analyst firm Gartner, an estimated 37 billion new “things” will have joined the Internet by 2020. This new era of smart and connected devices will transform how consumers interact with devices and brands, and how companies interact with consumers.

I’m excited to share that I have been invited to discuss my thoughts on this topic at the upcoming Warranty Chain Management Conference, taking place March 7-9 in Tucson. For those of you who aren’t familiar, the Warranty Chain Management Conference is one of the top annual events for warranty professionals and executives to meet and discuss warranty related issues and develop warranty management as a recognized discipline. The conference appeals to a diverse range of companies including electronics, automotive, and aerospace, as well as their service providers and companies like ModusLink who develop tools and software which support the multi-billion dollar warranty industries. Warranty chain management is a growing area of interest in many companies as this practice has the capability to significantly impact a company’s bottom line profitability and drive competitive advantage.

My presentation, “How Smart Devices and IoT are Changing the Warranty and Service Industries,” will take place on March 8 at 1:30pm MST and will focus on how IoT technologies are transforming warranty and service processes, along with best practices for organizations leveraging this technology to enhance item registration, warranty options and service capabilities. Ultimately, enhanced warranty registrations, coupled with predictive analytics on the data from these connected devices, are starting to be used by leading companies to deliver proactive support, maintenance and repair of products without interrupting customer use. This allows for a level of seamless customer support that drives customer loyalty, value and long-term revenue. In addition, insights gleaned from smart devices and enhanced warranty registrations can transform product development and innovation.

Competition in the emerging digital economy will be contingent on creating value driven by the ability to capture and analyze the data streaming from smart devices and effectively turn big data into even the smallest amounts of actionable knowledge.

If you plan on attending the Warranty Chain Management Conference, I’d love for you to stop my presentation to chat about how IoT technologies will help us all deliver exceptional customer experiences and grow our bottom lines. I’ll also be conducting a webinar on this topic later this month on March 23. You can register here.

I look forward to connecting with all of you over the next month, but if you have any questions in the meantime about how ModusLink can help your organization derive greater value from your IoT technologies, feel free to drop us a line.

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