Supply Chain Management Blog

Stop Contact Center Cost Scrutiny, Start Lowering Full Operational Costs

Stop Contact Center Cost Scrutiny, Start Lowering Full Operational Costs

More and more, senior executives have an increased understanding of the value of contact centers: they help companies to retain customers, revenues and support. Despite the fact that the responsibilities contact centers are charged with are no longer seen as peripheral to their core functions, they are almost always under cost scrutiny.

Expanding Your Global Footprint Into Brazils Booming Online Economy

Expanding Your Global Footprint Into Brazil’s Booming Online Economy

With the increasing complexity of the world’s consumer markets, businesses face various challenges when it comes to expanding their footprint into the different corners of the world.

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