Supply Chain Management Blog
By most accounts, it was another successful holiday season for both physical and online retailers, as consumers spent 16 percent more on holiday purchases in 2016. While overall spending continued to rise, there was an interesting statistic showing up in the post-holiday season analysis that retailers of all sorts should pay attention to: “almost 70 percent of total holiday related expenditures occurred in stores with both a physical and an online presence.”
In today’s business world, more and more companies are starting to look at business process outsourcing as far more than simply having an accounting firm do the books, a call center company handle support and a PR firm handle the media.
Whether you’re selling to businesses or to consumers, you’re dealing with super-high expectations for the purchasing and delivery of products. The Amazon effect has raised everyone’s expectations about when products should arrive at your doorstep or at the front door of your business.
We talk a lot in the supply chain industry about the importance of meeting customer demands; the cornerstone of what we do. With companies like Amazon boasting same-day delivery, consumers’ appetite for convenience and instant gratification have drastically increased. With the push of a button, shoppers can have a new iPhone delivered in minutes, or even have a week’s worth of groceries arrive at their doorstep within the hour. Today’s customers expect products and services exactly when and how they want them.
On the 20th and 21st of January the tenth edition of the Dutch Webwinkel Vakdagen will take place at the Jaarbeurs Utrecht. Over 10,000 visitors devoted to customer experience, retention, omnichannel and cross-border e-commerce are expected to attend.
Are you using mobile technology in the right way?
As you probably saw in our earlier post, “Where is Mobile Technology Impacting the Supply Chain Most?” it’s clear that we’re already seeing the use of mobile technology in our supply chains. However, with all of the mobile functionalities available, it can be hard to focus on which ones will have the biggest impact.
The top three areas of the supply chain where mobile technology will have the greatest impact
Mobile technology is pushing supply chains into the future. New types of mobile devices and technologies are popping up every day, with almost half a billion mobile devices and connections added in 2014 alone, bringing the total number of mobile devices and connections in the world to an incredible 7.4 billion.
Back in May 2015 we announced that Tassimo had selected to partner with ModusLink to execute and manage its end-to-end e-Commerce operations throughout Europe. This included the countries of Austria, Denmark, France, Germany, Greece, Ireland, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland and the United Kingdom, as well as in Ukraine and Russia.
The Internet of Things (IoT) is everywhere these days and rapidly becoming a reality in our day-to-day lives, whether through connected homes, wearable technology or any of the thousands of applications that have started to pop up. The supply chain is just one area where we are starting to see an impact, as ready access to real-time information is enabling organizations to fine tune processes – particularly as it relates to Just in Time (JIT) manufacturing and ordering.
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