Shari Franzetta

Recent Posts

Better Customer Service (and More) Through Exception Management

Better Customer Service (and More) Through Exception Management

In the supply chain and logistics industry, exception management is often defined as a process that’s set up to capture information that sets outside the normal parameters of doing business – exceptions to the normal flow of your supply chain, from consumer purchase to packing and shipping to delivery on a customer’s doorstep. Any interruption, issue or unexpected change can be flagged under exception management processes so that a manager can intervene, see what the issue is, and immediately correct it.

Who Gets your Product to Amazon?

With the holiday season approaching and major global shopping events like Singles Day in China and Cyber Monday right around the corner, small and mid-size e-commerce vendors are contemplating how to maximize this opportunity for their business. For many, the obvious answer would be to get their products on Amazon. But how does it get there?

Are You Letting Bad Freight Management Hijack Your Brand?

Are You Letting Bad Freight Management Hijack Your Brand?

The last time you ordered something on Amazon Prime, I’m guessing you came away satisfied. For the most part, they’ve got it down to a science: click a button, and the item you want shows up at your doorstep a few days later. It’s that consistency and reliability that helped Amazon build one of the most recognizable retail brands in the world.

Is Your Supply On the Slow Boat from China?

Is Your Supply On the Slow Boat from China?

There’s an old song my dad used to listen to. It was performed by Bing Crosby and Peggy Lee, and it’s called “(I’d Like to Get You On A) Slow Boat to China.” If we’re being honest, it’s not my favorite song – a bit dated for my tastes, but it does bring back memories. The idea behind the song is that the boat ride to China would be an ideal spot for two people to fall in love – it’s about as long a trip as you could possibly imagine.

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