Our repair and recovery solutions are built on decades of reverse logistics experience in product remanufacturing and value recovery for leading technology companies. When integrated with our returns management and customer care capabilities for a turnkey post-sale solution, clients can maximize the value of returned and excess inventory. We achieve some of the highest repair yields in the industry by combining continuous improvement methodologies with our asset management technology, UniTrack™. We use proprietary tools to collect market data to inform recovery strategies that help clients select the right channels to not only gain the most value, but to also be environmentally responsible and protect brand integrity in secondary markets.
In addition to Levels 1-4 repair expertise, our specialized technicians go through a rigorous and innovative training process to ensure the highest-quality repair solutions. We use detailed failure data analysis to improve triage and repair operations efficiency and give clients visibility to product flaws to prevent future returns. Our refurbishment processes ensure products are returned to functional and cosmetic standards, including proven carrier-grade and smart TV data wipe processes for the protection of personal data.
In addition to returning products to resale readiness, we offer multichannel recovery solutions that include service parts management, component recovery, and recycling. Our clients have access to business-to-business and consumer-recovery channels, while leveraging market intelligence to drive decisions on channel mix, repair actions, lot sizes and warranty policies to reduce costs and protect intellectual property rights. By controlling the disposition channels in line with client requirements, our clients’ brands are never compromised.
The ModusLink Advantage: