The management of spare parts for warranty repairs is a crucial element of supply chain management within a communications environment and requires the sourcing and availability of appropriate parts and components from multiple sources around the world. With ModusLink’s in-depth Supply Chain Planning and Execution (SCP&E) capabilities, we are able to optimize the level of inventory required in each location of operation to meet service requirements and drive superior customer satisfaction, while reducing waste, excess and costs.

Our Service Parts Solution utilizes several key services to effectively manage the complete process, including Sourcing and Supply Base Management (SBM), Vendor Managed Inventory (VMI), Materials Management, Content Management, Fulfillment and Returns Management. As part of the Returns Management process, ModusLink manages the RMA and warranty management processes and ensures that returned parts are quickly screened, repaired if necessary and returned into inventory in an effort maximize capital investment and lower total supply chain costs.