RESOURCES
Spare Parts Management Drives Cost Savings, Inventory Efficiency and Customer Satisfaction. Read the Case Study
Introduction into ModusLink's Aftermarket Solutions. Watch the Video
Gateway to Global e-Commerce. Read the White Paper
Retail
In a consumer-driven economy, retailers must adapt their business models to keep pace as preferences and behaviors change. Keys to success include offering multichannel commerce options, adapting the retail footprint and leveraging pop-up stores. ModusLink is uniquely positioned to help the retail industry endure shifting market conditions through a targeted retail solution portfolio. Our strategies provide an advantage to clients who are seeking growth in new markets by finding innovative ways to drive customer traffic and build and maintain loyalty.
Our services include:
Supply Chain Management
- Private Label Product Supply Chain. Operations close to manufacturing and in key consumer markets enable us to manage the reliable supply of private label products with transportation management, warehousing, packaging and fulfillment services.
- Sustainable Packaging Redesign. We offer package design services to meet sustainability and cost objectives, make it easier to open for customers and reduce shelf density.
Aftermarket
- Integrated Retail Returns Management. We aggregate returns from customers, manage exceptions and accelerate triage, repair and recovery processes to improve the customer experience and value recovered from returns.
- Non-warranty Product Recovery. Improve the recovery yield on non-warranty or customer trade-in products.
- Value Recovery. Multichannel product recovery processes improve recovery yield and drive sustainable disposition of slow moving, excess or open-box returned products.
- Repair Services. We work as an extension of the retailers’ customer support team to provide high-quality repair services on consumer electronics.
e-Business and the Customer Experience
- Globally Integrated e-Commerce Infrastructure. We combine multichannel web, financial services, customer care and retail product fulfillment processes into a modular offering that integrates with existing commerce initiatives to meet channel and geographic expansion needs.
- Customer Contact and Loyalty Programs. Improve the customer experience through high-value customer contact interactions and reliable promotional programs.
- Rebate Programs. Our rebate programs deliver fast and reliable physical and electronic redemption to foster customer loyalty.