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Aftermarket Services can account for up to 45 percent of a company’s gross profits. Yet many manufacturers do not possess the internal resources and operating knowledge to adequately manage these activities. A poorly managed post-sale supply chain can negatively affect customer satisfaction, service levels, product margins and overall profitability.
ModusLink focuses on helping its clients maximize the value the customer receives from the product throughout its lifetime. Our Aftermarket Services manage the complete range of post-sales activity—from customer support and returns management to repair, testing and disposition—enabling clients to improve customer service and satisfaction, while maintaining maximum asset value retention and conversion. Our capabilities are categorized as:
