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ModusLink Recall is an end-to-end solution that combines a rapidly deployed recall management website with a complete set of services to help companies react quickly and efficiently in the event of a product recall — ensuring consumer confidence and brand loyalty. ModusLink works with clients to launch a multilingual website for rapid dissemination of vital recall information, providing a clear course of action that reduces customer concern and contact center inquiries. The branded website offers self-service functionality to validate products, request replacement, print return labels and track end-to-end processes and is accompanied by a full set of customer support and account management services. With seamless integration of program management and multichannel forward and reverse supply chain operations, the Recall Solution improves program visibility and helps clients efficiently manage recalled assets for maximum recovery.
