Entitlement Management

For software publishers, digital content providers and OEMs, the most critical work often begins after the sale as companies battle the downstream challenges associated with licensing and entitlement management.  Studies show that companies are losing billions of dollars in revenue annually due to unlicensed and poorly enforced contractual arrangements. 

ModusLink Open Channel Solutions, Inc. (formerly Open Channel Solutions) is a subsidiary of ModusLink Global Solutions focused exclusively on helping companies maximize profitability and end-user satisfaction through superior management of entitlements. 

Our industry-leading Poetic® Entitlement Management System is designed to centrally manage the complete range of multichannel entitlement management operations with less human, financial and information technology (IT) complexity—from complex business-to-business order management, license and feature activation, upgrades and renewal management to electronic software download (ESD).
 
Poetic is complemented by a set of professional consulting, customer support and hosting services which work in tandem to help companies capture the full value of subscription licensing and entitlement programs. 

Market Challenges:

• Loss of revenue due to poor visibility of entitlements and customer data
  
• Lack of in-house IT systems, processes and expertise to effectively manage high-volume, time-based entitlements
  
• Poor data capure and communication impeded end-user service
  
• Inability to efficiently track and support channel-driven licenses and renewals
  

Our Approach:

• A Singular Business Focus with a decade of experience helping companies optimize revenue through better entitlement management
  
• Best of Breed Technology Platform proven to increase the ROI from licensing programs for many of the industry's leading companies
  
• Channel Deployment Support to enhance visibility and management of partner contracts and end customers
• Full Support Services to enhance custom Poetic implementation and ensure the highest levels of ongoing customer support