Aftermarket Suite of Solutions

The initial sale is just the first introduction to a consumer relationship that extends well beyond the purchase, through associated service revenues, future buying decisions, and warranty and returns activities.  Manufacturers must nurture this relationship with efficient and effective service execution, or brand loyalty, customer retention and repeat sales are jeopardized.  The post-sale supply chain requires as much focus as the forward supply chain.  And as profit margins continue to shrink, industry leaders are finding ways to leverage aftermarket services to generate additional profit.

ModusLink PTS, the aftermarket subsidiary of ModusLink Global Solutions, delivers a complete Aftermarket Suite of Solutions supported by the expertise, services, technologies and global operating infrastructure of the ModusLink network. We provide our clients with an end-to-end offering that is unmatched in the industry and focus on helping them maximize the value received from products after they've reached the consumer.  Our Aftermarket Solutions manage the complete range of post-sales activity—from customer service, technical support and multichannel returns management to testing, repair, and asset disposition—enabling clients to gain greater efficiency, cost reduction and asset value retention, while improving customer satisfaction.

Our Solutions cover four key areas:

• Returns Management
• Repair and Remanufacture
• Value Recovery
• Service Parts Management

Market Challenges:

• Providing a positive post-sale experience for customers to preserve brand loyalty
• Gaining process and product feedback to improve the consumer experience and prevent future returns
• Deriving value recovery from excess materials
• Managing rising consumer expectations, corporate aspirations and regulatory compliance around envirommental stewardship
  

Our Approach:

• Supply chain infrastructure and processes that serve as the backbone of our aftermarket solutions
  
• Integrated materials management, planning, logistics and testing services that improve process visibility
• High-quality technical repair operations in strategically located centers of excellence
  
• Exceptional returns intelligence processes to improve future product development and returns management
• Extensive access to disposition channels and market intelligence
  

Video:

• To view informational video, click here.